Improved new business process and paper app

Announcing two improvements to your new business service:

1. Improved new business process

2. Improved life-only paper app

To make your insurance business easier, we’re making two kinds of improvements: large, strategic improvements, like the improved process, and smaller, continuous improvements, like the improved paper app.

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1. Improved new business process

This strategic improvement focuses on the areas you’ve told us are most important:

Faster processing
Fewer errors
More consistency
Better communication
More case ownership

Watch this video to learn about the improved process:

Specialized teams for different types of apps
Streamlined processes
New role to actively manage your cases
New Business associate remains your go-to contact
Gradual rollout complete by mid-2018

See video ›

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2. Improved life-only paper app

A redesigned life-only paper application is available for use on Oct. 30. This is part of our program of continuous improvement. The app’s easier to complete and more client-friendly.

Fewer questions
Better flow
Cleaner layout
Larger font
Expanded response space
Simplified language
Clearer instructions and helpful prompts
New data entry interface for faster processing

Find out more ›

Stay tuned. We’ll continue to let you know as we make more improvements to your new business service.