Global Pacific is committed to protecting the privacy, confidentiality, accuracy, and security of personal information that we collect, use, retain, and disclose in the course of providing our clients with products and services. Our Privacy Policy was developed in accordance with existing privacy legislation guidelines.
Privacy Officer Contact Information
Privacy Officer
Global Pacific Financial Services Ltd.
103 - 15225 104 Avenue, Surrey, BC V3R 6Y8
Phone: 604.581.2134
Fax: 604.581.2629
Email: compliance @globalpacific.com
2.1 Privacy and Confidentiality
• All information received by Global relating to a client or Advisor, or the business and affairs of a client or Advisor shall be maintained in confidence by Global and its Advisors and employees. This information will not be disclosed to any other person or used for the advantage of Global, its Advisors and employees, without written consent from the client or as permitted by the Global's Privacy Policy.
2.2 Advisor and Employee Responsibilities
• Global's contracted Advisors and employees are required to safeguard personal information obtained from clients in accordance with the Global’s Privacy Policy and the Personal Information Protection and Electronic Documents Act (PIPEDA). All reasonable precautions must be taken to ensure the integrity, confidentiality, and security of the information being sent by electronic means.
2.3 Professional Conduct
• Any outside business activity must be conducted with high standards and in accordance with all applicable regulatory requirements so as not to bring Global, the provincial regulator or the insurance industry into disrepute. Privacy and confidentiality obligations must be maintained by the Advisor.
2.4 Confidentiality When Reporting a Suspicious Transaction
• Members of Global who file a Suspicious Transaction Report to Global's Chief Compliance Officer (CCO) are not allowed to inform anyone else, especially parties associated the suspicious transactions, about the contents of the report or even that the report is being filed. Furthermore, one should not request any information that would not be normally requested from the parties associated with the suspicious transaction as this may potentially tip them off regarding your intent to file.
2.5 How to Report a Potential Privacy Breach
• Global's employees, Advisors, and employees of our Advisors who become aware of a potential breach of privacy with respect to information pertaining to Global and/or clients of Global must complete a Privacy Incident Report and submit it to Global's Privacy Officer. Global's Privacy Officer or designate will review the Report and, if appropriate, promptly take corrective action to remedy and/or mitigate any harm that has or may occur as a result of the potential or actual breaches
2.6 Consequences
• Global takes Privacy very seriously and a breach of any of Global's Privacy Policies will be investigated. If appropriate, Global will require you to amend your policies and practices. Failure to respect Global’s Privacy Policies may result in the suspension or termination of your contract with Global.
2.7 Settlements and Release of Claims
• In the event a payment to a client is required to settle a complaint, the client must sign a “Release of Claim” to prevent him/her from making any further claims with respect to issues already resolved. The Release of Claim cannot impose confidentiality restrictions on clients with respect to regulators.
