We’ve recently been experiencing high call volumes in our Client Services department and want to thank you for your patience. Rest assured that responding to your in-force policy inquiries in a timely manner is our top priority.
To serve you better, we’re increasing the capacity of our team and are working towards a return to our normal service levels. In the meantime, we’d like to remind you of the other ways that you can choose to work with us:
Email us: email your questions to insurance.clientservices@bmo.com. We’ll be sure to respond to your email within 1-2 business days.
Visit our website: many of our forms and materials are available on our Advisor site located at bmoinsurance.com/advisor.
Note: policy-specific information can oftentimes be found on the secure section of our Advisor Support site. Just login here.
Request policy changes online: requests such as changing policy owner addresses and receiving duplicate policies can be done online. Just click on the following link.
Thank you for your continued support and for choosing BMO Insurance for your clients.
Please stay safe and healthy.
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